+92 300 1717378 info@zonashaham.com
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EXCHANGE & REFUND POLICY

Refunds

We have a “NO REFUND” policy however refunds can be made in exceptional wherein the product is out of stock or faulty.

Order Cancellation

You can cancel the order at any time before the order is processed. You will receive an email with the tracking information once the order is shipped. “Return & Exchange” policy will be applied once the order has been dispatched.

Exchanges

Any product bought from zonashaham.com can be exchanged in size or color from the online store only, within 7 days of receiving the product. Provided it is unused and still has the label and tag in its original state.

Products cannot be exchanged at our retail locations.

  • We offer exchanges for incorrect sizes or if the product delivered is faulty.
  • We do not exchange accessories once dispatched unless it has a manufacturing defect.
  • No exchanges on sale items unless we deliver the incorrect order.

Please contact customer care by emailing Zonashahamofficial@gmail.com or WhatsApping +92 300 1717378. Please provide your order number.

Once received, the customer care team will get back to you.

Easy Exchanges

  • Pack your return securely, in the original package if possible.
  • Courier the parcel back to us:

Zona Shaham

DHA Phase 1 , Lahore

Lahore Pakistan – 5400

+92 300 1717378